Assistant Director: Executive EngineerJohannesburg

Requirements

• Matric Certificate plus a qualification in Information Technology/Computer Science at NQF level 6 as recognised by the SAQA.
• 3 years’ experience in desktop support environment.
• Microsoft Certified Systems Engineer Certificate.
• Microsoft Certified Systems Administrator.
• ITIL Certifications.
• Apple Mac Certification (will be an advantage.) Certified training in Microsoft AZURE.
• Valid Drivers License is required.

Duties

• Respond to executive end-user support requests on 24-hour bases.
• Facilitate the IT setup of new executives and secure deactivating of device for parting executives.
• Research, test and recommend new hardware, software that can improve executive productivity.
• Create concise documentation/ applications tailored for executives.
• Resolve hardware/software issues.
• Regular maintenance of desktops, laptops, handheld devices.
• Apply system and security updates.
• Confirm antivirus and security software is active and updated.
• Assist end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems.
• Installation of new operating systems (Windows/Apple) on users’ computers as needed, including installing device drivers and other software required for the computers to operate properly.
• Handling security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise.
• Maintaining a database of users and their respective rights and privileges within the network.
• Enforce and adhere to government IT policies, data protection regulations, and cybersecurity standards.
• Report on the quality and adherence to policies and procedures.
• Perform quality checks and device patch compliance.
• Support data protection and privacy efforts.
• Diagnose and resolve hardware, software, and network problems.
• Assist in user account creation, password resets, and access permissions, following security protocols.
• Resolve problems within the specified timeframes (SLA).
• Document troubleshooting guides and FAQs.
• Conduct on the job training on new technology.
• Coordinate stakeholder relations e.g.
• Audio and video service providers, OEMs, Microsoft and Apple Mac.
• Install, configure, and update software applications and operating systems on end-user devices.
• Troubleshoot and repair hardware issues, including desktops, laptops, printers, and peripheral.
• Perform hardware and software installation, configuration and upgrades.
• Setup printer, private network(troubleshoot).

How to apply

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Enquiries

Notes from the department

• Only an updated comprehensive CV (with detailed personal information, duties, experience, and references) is required.
• The online Z83 form must be completed in full.
• All fields of Section A, B, C and D of the online Z83 must be completed in full.
• Section E, F, G (Due to the limited space on the online Z83 it is acceptable for applicants to indicate refer to CV or see attached.
• However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed.
• Applicants are not required to attach copies of qualifications.
• Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents.
• Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted).
• Shortlisted candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government.
• The appointment is subject to positive outcomes on employment suitability checks, which include but are not limited to security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification, and criminal record.
• Successful candidates must obtain a positive security clearance.
• Applicants who fail to meet the requirements will not be considered.
• Such applications will be regarded as a regret.
• All shortlisted candidates, including SMS, shall undertake two pre-entry assessments.
• One must be a practical exercise, and the other must be an integrity (ethical conduct) assessment.
• Selection panels shall score both technical exercises as an additional criterion in the interview process.
• Please note that all applicants for Senior Management positions are required to complete the SMS Pre-Entry Programme administered by the National School of Government (NSG) prior to appointment.
• No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof.
• The Course is available at NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/trainingcourse/smspre-entry-programme/.
• For more information regarding the course please visit the NSG website: www.thensg.gov.za.
• All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview.
• Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity.
• (This applies only when there is an SMS post).” If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful.
• The Department reserves the right not to make any appointment(s) to the below advertised post(s).