Jobs · Gauteng · Employment and Labour
Senior Practitioner: Local Appeals and ComplaintsProvincial Office: Gauteng, Parktown
Closes Friday 27 November 2026: 16:00 walk-in, 23:59 online
The circular is the only authoritative source. Open the PDF at page 14 (opens in new tab)
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AI summary — always check the official circular
Senior practitioner role handling local appeals and complaints for UIF and labour claims. Suits someone with a degree and two years of client services or claims processing experience.
- Duties: check secretariat support for the Local Appeal Board, check how appeals are processed, supervise administrative support for the Regional Appeals Board, and supervise resources.
- Must have: an undergraduate qualification in business administration, management, public administration, public relations, social science, accounting, finance or HRM at NQF Level 6 (recognised by SAQA).
- Must have: two years of functional experience in a client services or claims processing environment of UIF or insurance claims.
- Knowledge needed includes UIF policies, the Labour Relations Act, POPIA, PFMA, the Public Service Act and Regulations, and Batho Pele principles.
- Based at the Provincial Office in Parktown, Gauteng.
- Applications: post to PO Box 4560, Johannesburg, 2001, hand deliver to 47 Empire Road, Parktown, or apply online using the link in the advert. No closing date is stated in the text.
Generated by claude-haiku-5-5 from the text below; it may be wrong or incomplete. Original wording, page 14 (opens in new tab)
Requirements
- An undergraduate qualification in Business Administration/ Management;
- Public Administration/ Public Relations/ Social Science/ Accounting/ Finance/ HRM at NQF Level 6 as recognized by SAQA.
- Two (2) years functional experience in Client Services environment/ Claims Processing environment of UIF or Insurance claims.
- Knowledge:
- Department of Employment and Labour & UIF Policies and Procedures.
- Operations System.
- Protection of Personal Information Act (POPIA).
- Public Financial Management Act (PFMA).
- Public Service Regulation (PSR).
- Batho Pele Principles.
- Public Service Act (PSA).
- Labour Relations Act.
- Skills:
- Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organizing.
Duties
- Verify provision of secretariat functions for Local Appeal Board.
- Verify processing of appeals.
- Supervise rendering of administrative support services to the Regional Appeals Board.
- Supervise resources.
How to apply
Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 or hand deliver 47 Empire Road, Parktown, Johannesburg. For online applications follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/
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Enquiries
Ms L Sibiya Tel No: (011) 853 0300
Notes from the department
EE targets – Priority will be given to White males and White Females
As printed in Circular 41 of 2026 · page 14 · open the PDF (opens in new tab)
POST 41/14: SENIOR PRACTITIONER: LOCAL APPEALS AND COMPLAINTS REF NO HR4/4/4/10/21 SALARY: R413 001 per annum CENTRE: Provincial Office: Gauteng, Parktown REQUIREMENTS: An undergraduate qualification in Business Administration/ Management; Public Administration/ Public Relations/ Social Science/ Accounting/ Finance/ HRM at NQF Level 6 as recognized by SAQA. Two (2) years functional experience in Client Services environment/ Claims Processing environment of UIF or Insurance claims. Knowledge: Department of Employment and Labour & UIF Policies and Procedures. Operations System. Protection of Personal Information Act (POPIA). Public Financial Management Act (PFMA). Public Service Regulation (PSR). Batho Pele Principles. Public Service Act (PSA). Labour Relations Act. Skills: Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organizing. DUTIES: Verify provision of secretariat functions for Local Appeal Board. Verify processing of appeals. Supervise rendering of administrative support services to the Regional Appeals Board. Supervise resources. ENQUIRIES: Ms L Sibiya Tel No: (011) 853 0300 APPLICATIONS: Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 or hand deliver 47 Empire Road, Parktown, Johannesburg. For online applications follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/ NOTE: EE targets – Priority will be given to White males and White Females