Jobs · Gauteng · Employment and Labour
Senior Adminstration Officer: OperationsProvincial Office: Gauteng, Parktown
Closes Friday 27 November 2026: 16:00 walk-in, 23:59 online
The circular is the only authoritative source. Open the PDF at page 15 (opens in new tab)
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AI summary — always check the official circular
Senior administration officer for Unemployment Insurance (UI) operations in Gauteng. Suits someone with a relevant degree and two years of client services or claims processing experience.
- Main duties: serve UI customers, check and follow up on UI applications, run UI claims processing, and supervise staff, equipment and assets in the section.
- Must have an undergraduate qualification (NQF Level 6, recognised by SAQA) in business administration, management, public administration, operations, accounting or finance.
- Must have two years of functional experience in client services or claims processing in operations or insurance.
- Must know the UI Act, the UI Contributions Act, Department of Employment and Labour and UIF policies, Batho Pele Principles and POPIA.
- Based at the Provincial Office in Parktown, Gauteng.
- Apply to the Chief Director: Provincial Operations by post (PO Box 4560, Johannesburg, 2001), hand delivery (47 Empire Road, Parktown), or online through the link given in the advert.
- The closing date is not stated in the advert text.
Generated by claude-haiku-5-5 from the text below; it may be wrong or incomplete. Original wording, page 15 (opens in new tab)
Requirements
- An undergraduate qualification in Business Administration or Management /Public Administration or Management / Operations / Accounting / Finance NQF Level 6 as recognised by SAQA.
- Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA.
- Two (2) years functional experience in Client Services environment / Claims Processing environment in operations or Insurance environment.
- Knowledge:
- Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act (UICA), Department of Employment and Labour and UIF Policies and Procedure/ Operations System / Batho Pele Principles/ Protection of Personal.
- Information Act (POPIA), Skills:
- Interpersonal, Presentation, Listening, Communication (Verbal and Written), Computer Literacy, Problem solving, Planning and Organising.
Duties
- Provide Unemployment Insurance service through interaction with customers.
- Provide quality assurance and follow up on Unemployment Insurance applications.
- Administer the UI Claims and Processing Services.
- Supervise resources (Human, Financial, Equipment / Assets) in the section.
How to apply
Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 or hand deliver at 47 Empire Road, Parktown. For online applications follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/
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Enquiries
Ms L Sibiya Tel No: (011) 853 0300
Notes from the department
EE targets – Priority will be given to White males and White Females
As printed in Circular 41 of 2026 · page 15 · open the PDF (opens in new tab)
POST 41/15: SENIOR ADMINSTRATION OFFICER: OPERATIONS REF NO: HR4/4/4/10/22 SALARY: R413 001 per annum CENTRE: Provincial Office: Gauteng, Parktown REQUIREMENTS: An undergraduate qualification in Business Administration or Management /Public Administration or Management / Operations / Accounting / Finance NQF Level 6 as recognised by SAQA. Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA. Two (2) years functional experience in Client Services environment / Claims Processing environment in operations or Insurance environment. Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act (UICA), Department of Employment and Labour and UIF Policies and Procedure/ Operations System / Batho Pele Principles/ Protection of Personal. Information Act (POPIA), Skills: Interpersonal, Presentation, Listening, Communication (Verbal and Written), Computer Literacy, Problem solving, Planning and Organising. DUTIES: Provide Unemployment Insurance service through interaction with customers. Provide quality assurance and follow up on Unemployment Insurance applications. Administer the UI Claims and Processing Services. Supervise resources (Human, Financial, Equipment / Assets) in the section. ENQUIRIES: Ms L Sibiya Tel No: (011) 853 0300 APPLICATIONS: Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 or hand deliver at 47 Empire Road, Parktown. For online applications follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/ NOTE: EE targets – Priority will be given to White males and White Females