Jobs · Eastern Cape · Home Affairs
District Manager OperationsEastern Cape: District Municipal Office: Buffalo City
Closes Friday 27 November 2026
The circular is the only authoritative source. Open the PDF at page 33 (opens in new tab)
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Senior manager role running Home Affairs civic and immigration services across a district. Suits candidates with at least 5 years of middle or senior management experience.
- Manage civic services in the district, including birth, marriage and death records, travel documents and ID or smart cards.
- Oversee local offices, service points and outreach programmes, and manage statistics on service standards and error rates.
- Must have an undergraduate qualification at NQF 7 in a listed field, 5 years of middle or senior management experience, and extensive operations management experience.
- Must have knowledge of Home Affairs legislation, the Constitution, the Public Finance Management Act, and a valid driver's licence. Willingness to travel and work extended hours is required.
- Based in one of nine district municipal offices across eight provinces: Buffalo City, Lejweleputswa, Thabo Mofutsanyane, Amajuba, Mopani, Vhembe, Enhlanzeni, Bojanala, and Garden Route and Central Karoo. Each post is X1 unless stated.
Generated by claude-haiku-5-5 from the text below; it may be wrong or incomplete. Original wording, page 33 (opens in new tab)
Requirements
- An undergraduate qualification in Operations Management, Social Science, Leadership, Management or Administration at NQF 7 as recognized by SAQA.
- 5 Years’ Middle Management / Senior Management experience is required.
- Extensive experience in Operations Management is required.
- Knowledge of the Public Service Regulatory Framework.
- Knowledge of Departmental Legislations and Prescripts.
- Knowledge of the Constitution of South Africa.
- Knowledge and understanding of Immigration Services Acts.
- Knowledge and understanding of Civic Services Acts.
- Knowledge of the Public Finance Management Act and Regulations.
- A valid Driver's License.
- Willingness to travel and work extended hours.
- Completion of the Senior Management Services Pre-entry Certificate upon appointment.
- Required skills and competencies:
- Strategic Planning.
- Strategic Management.
- Service delivery innovation.
- Client orientation and customer focus.
- Client orientation and customer focus.
- People management and empowerment.
- Financial management.
- Honesty and integrity.
- Program and project management.
- Change management.
- Communication.
- Knowledge and information management.
- Decision making.
- Presentation Skills.
- Problem solving and analysis.
- Business Report Writing.
- Influencing and Networking.
- Planning and Organising.
- Operations Management.
- Capacity Planning.
- Research Methodology and Analysis.
- Policy Development.
- Diplomacy.
- Computer Skills Business Continuity.
- Communication.
- Support digital transformation.
- Patriotism, Honesty and Integrity.
Duties
- The successful candidate will be responsible for, amongst others, the following specific tasks:
- Manage operations of the Civic services in the District in accordance with the service standards.
- Manage Civic Services operations on the issuing of enabling documents (e.g. birth, marriages, and deaths, travel documents, IDs / Smart Cards etc.).
- Identify external trends and patterns that will impact the medium and long term footprint and channel development.
- Manage the development of the footprint at Local Offices (small, medium and large), Permanent Service Points, Thusong centres, Health Facilities and mobile offices.
- Ensure the implementation of delivery against the mandates derived from the Government’s Programme of Action (POA).
- Oversee the security integrity of the national population register in the district as well as ensure effective utilisation of all relevant Civic Services systems.
- Ensure the accessibility of DHA services by the public and management of outreach programmes.
- Provide inputs in the development of Civic Services strategies.
- Oversee operations and activities of all Local offices to ensure they meet the needs of the clients in line with the departmental service standards.
- Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
- Ensure all processes are accurate and efficient in the execution of operations.
- Drive consistency and uniformity by enforcing Standard Operating Procedures (SOPs) and creating uniformity within DHA offices) that adhere to set requirements.
- Provide expert advice and guidance on District Municipality on operational issues and matters.
- Serve as a project leader within the District Municipality to ensure effective project management implementation.
- Oversee the operations of Immigration Services in the District /Metro Municipality accordance with service delivery standards.
- Manage compliance in line with all legislation administered by the department in the District / Metro Municipality.
- Provide executive support in the District.
- Foster effective inter-governmental and stakeholder relations within the District Municipality.
- Ensure effective and efficient management of human, physical and financial resources within the Unit.
- Coach and guide staff on compliance with all regulatory requirements.
- Support digital transformation.
How to apply
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za
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Enquiries
Head Office: Ms P Makhalima Tel No: (012) 406 4248
As printed in Circular 41 of 2026 · page 33 · open the PDF (opens in new tab)
POST 41/41: DISTRICT MANAGER OPERATIONS (X9 POSTS) SALARY: R1 317 384 - R1 551 807 per annum (Level 13), an all-inclusive salary package, structured as follows: Basic salary – 70% of package; State contribution to the Government Employee Pension Fund – 13% of basic salary. The remaining flexible portion may be structured in terms of the applicable remuneration rules. CENTRE: Eastern Cape: District Municipal Office: Buffalo City Ref No: HRMC 72/26/1a (X1 Post) Free State: District Municipal Office: Lejweleputswa Ref No: HRMC 72/26/1b (X1 Post) Free State: District Municipal Office: Tabo Mofutsanyane Ref No: HRMC 72/26/1c (X1 Post) KwaZulu-Natal: District Municipal Office: Amajuba Ref No: HRMC 72/26/1d (X1 Post) Limpopo: District Municipal Office: Mopani Ref No: HRMC 72/26/1e (X1 Post) Limpopo: District Municipal Office: Vhembe Ref No: HRMC 72/26/1f (X1 Post) Mpumalanga: District Municipal Office: Enhlanzeni Ref No: HRMC 72/26/1g (X1 Post) North West: District Municipal Office: Bojanala Ref No: HRMC 72/26/1h (X1 Post) Western Cape: District Municipal Office: Garden Route and Central Karoo Ref No: HRMC 72/26/1i (X1 Post) REQUIREMENTS: An undergraduate qualification in Operations Management, Social Science, Leadership, Management or Administration at NQF 7 as recognized by SAQA. 5 Years’ Middle Management / Senior Management experience is required. Extensive experience in Operations Management is required. Knowledge of the Public Service Regulatory Framework. Knowledge of Departmental Legislations and Prescripts. Knowledge of the Constitution of South Africa. Knowledge and understanding of Immigration Services Acts. Knowledge and understanding of Civic Services Acts. Knowledge of the Public Finance Management Act and Regulations. A valid Driver's License. Willingness to travel and work extended hours. Completion of the Senior Management Services Pre-entry Certificate upon appointment. Required skills and competencies: Strategic Planning. Strategic Management. Service delivery innovation. Client orientation and customer focus. Client orientation and customer focus. People management and empowerment. Financial management. Honesty and integrity. Program and project management. Change management. Communication. Knowledge and information management. Decision making. Presentation Skills. Problem solving and analysis. Business Report Writing. Influencing and Networking. Planning and Organising. Operations Management. Capacity Planning. Research Methodology and Analysis. Policy Development. Diplomacy. Computer Skills Business Continuity. Communication. Support digital transformation. Patriotism, Honesty and Integrity. DUTIES: The successful candidate will be responsible for, amongst others, the following specific tasks: Manage operations of the Civic services in the District in accordance with the service standards. Manage Civic Services operations on the issuing of enabling documents (e.g. birth, marriages, and deaths, travel documents, IDs / Smart Cards etc.). Identify external trends and patterns that will impact the medium and long term footprint and channel development. Manage the development of the footprint at Local Offices (small, medium and large), Permanent Service Points, Thusong centres, Health Facilities and mobile offices. Ensure the implementation of delivery against the mandates derived from the Government’s Programme of Action (POA). Oversee the security integrity of the national population register in the district as well as ensure effective utilisation of all relevant Civic Services systems. Ensure the accessibility of DHA services by the public and management of outreach programmes. Provide inputs in the development of Civic Services strategies. Oversee operations and activities of all Local offices to ensure they meet the needs of the clients in line with the departmental service standards. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Ensure all processes are accurate and efficient in the execution of operations. Drive consistency and uniformity by enforcing Standard Operating Procedures (SOPs) and creating uniformity within DHA offices) that adhere to set requirements. Provide expert advice and guidance on District Municipality on operational issues and matters. Serve as a project leader within the District Municipality to ensure effective project management implementation. Oversee the operations of Immigration Services in the District /Metro Municipality accordance with service delivery standards. Manage compliance in line with all legislation administered by the department in the District / Metro Municipality. Provide executive support in the District. Foster effective inter-governmental and stakeholder relations within the District Municipality. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on compliance with all regulatory requirements. Support digital transformation. ENQUIRIES: Head Office: Ms P Makhalima Tel No: (012) 406 4248 APPLICATIONS: Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za