Assistant Director: Service Delivery ImprovementEhlanzeni District (Louieville Thusong Service Centre)

Requirements

• A National Senior Certificate (Grade 12) and a recognised National Diploma at NQF level 06 in Development Studies/ Community Development/ Public Management/ Administration.
• A minimum of 3 years’ relevant experience in service delivery environment.
• Computer Literate.
• A valid driver’s license.
• Skills and Competencies:
• Planning and organising.
• Knowledge of Public Service Prescripts, People Management, Computer literate, Local government policy frameworks, Stakeholder engagement skills across communities and government institutions.
• Report writing.
• Decision making.
• Analytical thinking and problem solving.
• Communication and presentation.
• Data collection and management.

Duties

• Monitor the functionality of Thusong Service Centre.
• Monitor the institutionalization of Batho Pele Principles.
• Assist in developing, monitoring and facilitating the successful implementation of service delivery related policies as well as implementation strategies in line with the Public Service Regulations and the Operations Management Framework.
• Assist in maintaining and facilitating the successful implementation of Service Delivery Charter.
• Assist in ensuring the successful implementation of the Batho Pele (BP) Framework.
• Assist in developing, monitoring and/ or facilitating the successful implementation of the Service Delivery Improvement plan.
• Assist in developing, monitoring and/or facilitating the successful implementation of Service Standards; and participate in change management sessions for Service Delivery Improvements programmes.
• Manage daily administration duties.

How to apply

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Enquiries

Notes from the department

• Applications must only be submitted online through the link: https://erecruitment.mpg.gov.za on the new signed Z83 form and must be accompanied by a comprehensive Curriculum Vitae.
• Only Shortlisted candidates will be required to submit certified copies of all qualifications, identity document and driver’s license on or before the day of the interview.
• It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA).
• Correspondence will be limited to shortlisted candidates only.
• Short-listed candidates will be subjected to screening and security vetting to determine their suitability for employment, including but not limited to:
• Criminal records check;
• Citizenship check;
• Credit worthiness check;
• Previous employment (reference checks);
• Qualification verification.
• All shortlisted candidates, including SMS, shall undertake two pre- entry assessments.
• One will be a practical exercise to determine a candidate suitability based on the post technical and generic requirements, and the other must be an integrity (ethical conduct) assessment.
• Selection Panels shall score both technical exercises as an additional criterion in the interview process.
• Following the technical exercise and interview, a maximum of three SMS and MMS candidates will undergo Psychometric Assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence and integrity.
• Short-listed candidates will be expected to avail themselves at the Department’s convenience.
• All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview.
• Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity.
• The Department reserves the right not to make an appointment.
• If you have not been contacted within three 3 months after the closing date of the advertisement, please accept that your application was unsuccessful.