Jobs · Gauteng · Land Reform and Rural Development
Senior Telecom Operator
Directorate: Facilities Management Services
Closed Friday 16 October 2026 at 16:00Applications are no longer accepted.
The circular is the only authoritative source. Open the PDF at page 67
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Senior Telecom Operator to manage switchboard services, answer calls, and provide customer service at a government department in Pretoria.
- Operate switchboard to answer and forward incoming and outgoing calls.
- Manage telephone databases, contact directories, and telephone cost monitoring.
- Provide customer service and information about department services to clients.
- Maintain telephone registers, report system faults, and administer telephone accounts.
- Minimum requirement: Grade 12 Certificate and 1 year switchboard experience.
- Required skills: Microsoft packages, computer literacy, telephone etiquette, customer care, and good communication.
- Apply by hand delivery or email to Post246@dlrrd.gov.za; closing date not specified.
Generated by claude-haiku-4-5-20251001 from the text below; it may be wrong or incomplete. Original wording, page 67
Requirements
- Minimum requirements:
- Applicants must be in possession of a Grade 12 Certificate.
- Minimum of 1-year relevant working experience within a switchboard environment Job related knowledge:
- Knowledge of Microsoft packages.
- Job related skills:
- Telephone etiquette.
- Computer literacy.
- Customer care.
- Good communication (verbal and written).
- Interpersonal relations.
- Ability to operate a switchboard.
- Ability to communicate well with people at different levels and from different backgrounds.
- Ability to learn the Department's service delivery components.
- Ability to take initiatives.
- Ability to work independently.
- Ability to organise work.
- Ability to prioritise work.
Duties
- Render telephone services.
- Keep and maintain incoming and outgoing calls register of the component.
- Screen and forward calls.
- Receive telephone messages.
- Record telephone messages.
- Develop and maintain a database of contact numbers for all officials.
- Provide information to clients and address all general enquiries.
- Render customer services.
- Ensure that consumers are referred promptly and correctly.
- Ensure that customers are always attended to.
- Supply basic information to customers regarding the department’s services when required.
- Manage switchboard service.
- Operate switchboard by always answering incoming and outgoing calls.
- Keep database of other important contact numbers on an on-going basis.
- Report faults on the telephone system and report to the supervisor and service provider when needed.
- Identify and inspect default and defective equipment.
- Utilise the Telephone Management System to monitor telephone costs on an ongoing basis.
- Ensure that switchboard and all telephone lines are always in working condition.
- Administer telephone accounts.
- Complete telephone register and submit to supervisor.
- Reconcile private telephone with register and submit to supervisor.
- Implement barring and other facilities.
- Update internal telephone directory when required.
- Distribute internal telephone directory to internal users when required.
- Print telephone cost report for each extension monthly.
- Allocate and monitor pin codes.
How to apply
Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to Post246@dlrrd.gov.za
New to the Z83 form? Read the application guide.
Enquiries
Mr P Chuene Tel No: (012) 312 8644
Notes from the department
EE Targets: African, Coloured and Indian Males, and Coloured and Indian Females, and Persons with Disabilities.
As printed in Circular 35 of 2026 · page 67 · open the PDF
POST 35/105: SENIOR TELECOM OPERATOR REF NO: 3/1/1/1/2026/246 (X2 POSTS) Directorate: Facilities Management Services SALARY: R280 278 per annum (Level 06) CENTRE: Gauteng (Pretoria) REQUIREMENTS: Minimum requirements: Applicants must be in possession of a Grade 12 Certificate. Minimum of 1-year relevant working experience within a switchboard environment Job related knowledge: Knowledge of Microsoft packages. Job related skills: Telephone etiquette. Computer literacy. Customer care. Good communication (verbal and written). Interpersonal relations. Ability to operate a switchboard. Ability to communicate well with people at different levels and from different backgrounds. Ability to learn the Department's service delivery components. Ability to take initiatives. Ability to work independently. Ability to organise work. Ability to prioritise work. DUTIES: Render telephone services. Keep and maintain incoming and outgoing calls register of the component. Screen and forward calls. Receive telephone messages. Record telephone messages. Develop and maintain a database of contact numbers for all officials. Provide information to clients and address all general enquiries. Render customer services. Ensure that consumers are referred promptly and correctly. Ensure that customers are always attended to. Supply basic information to customers regarding the department’s services when required. Manage switchboard service. Operate switchboard by always answering incoming and outgoing calls. Keep database of other important contact numbers on an on-going basis. Report faults on the telephone system and report to the supervisor and service provider when needed. Identify and inspect default and defective equipment. Utilise the Telephone Management System to monitor telephone costs on an ongoing basis. Ensure that switchboard and all telephone lines are always in working condition. Administer telephone accounts. Complete telephone register and submit to supervisor. Reconcile private telephone with register and submit to supervisor. Implement barring and other facilities. Update internal telephone directory when required. Distribute internal telephone directory to internal users when required. Print telephone cost report for each extension monthly. Allocate and monitor pin codes. ENQUIRIES: Mr P Chuene Tel No: (012) 312 8644 APPLICATIONS: Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to Post246@dlrrd.gov.za NOTE: EE Targets: African, Coloured and Indian Males, and Coloured and Indian Females, and Persons with Disabilities.