Jobs · Eastern Cape · Employment and Labour
Senior Administration Officer: Operations
Closed Friday 16 October 2026Applications are no longer accepted.
The circular is the only authoritative source. Open the PDF at page 18
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Senior Administration Officer to manage Unemployment Insurance services, customer interactions, and claims processing at Labour Centres in the Eastern Cape. Requires relevant degree and 2 years operat
- Provide Unemployment Insurance services to customers and process UI claims.
- Conduct quality assurance and follow-up on Unemployment Insurance applications.
- Supervise human resources, financial resources, and equipment/assets in your section.
- You must have an undergraduate degree in Operations Management, Public Management, Administration, Business Administration, or related field at NQF Level 6.
- You need 2 years of functional experience in client services, claims processing, or insurance operations.
- You must have a valid driver's licence and knowledge of the Unemployment Insurance Act, UIF policies, and POPIA.
- Three posts are available: one in Mdantsane Labour Centre, one in Kwa-Maqoma Labour Centre, and one in Alice Satellite Office (Kwa-Maqoma area).
Generated by claude-haiku-4-5-20251001 from the text below; it may be wrong or incomplete. Original wording, page 18
Requirements
- An undergraduate qualification in Operations Management / Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA.
- Two (2) years functional experience in Client Services environment/Claims Processing environment in operations or Insurance environment.
- Valid driver’s licence.
- Knowledge:
- Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act, Department of Employment and Labour & UIF Policies and procedures, Operations System, Batho Pele Principles, Protection of Personal Information Act (POPIA) Skills:
- Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organising.
Duties
Provide Unemployment Insurance services through interaction with customers, provide quality assurance and follow-up on Unemployment Insurance applications, Administer the UI claims and Processing Services, Supervise resources (Human, Financial, Equipment/Assets) in the section.
How to apply
Deputy Director: Labour Operations, Private Bag X19, Mdantsane, 5201, Hand deliver at No.1 Mazaule Street, NU 1, Mdantsane. Email: Jobs- ECMDS@labour.gov.za Deputy Director: Labour Operations, Private Bag X530, Kwa-Maqoma, 4735 or hand deliver at No.528 Alice Road Old Teba Building Kwa-Maqoma,5720. Email: Jobs-ECFOB@labour.gov.za
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Enquiries
Mr Lisolomzi Mduduma Tel No: (043) 285 0402 (Mdantsane Labour Centre) Mr Tamsanqa Mgudane Tel No: (046) 307 7280 (Kwa-Maqoma Labour Centre and Alice Satellite Office)
Notes from the department
priority will be given to African Males, White Males, White Females, Coloured Males, Coloured Females, Indian Males, Indian Females, People with Disability.
As printed in Circular 35 of 2026 · page 18 · open the PDF
POST 35/21: SENIOR ADMINISTRATION OFFICER: OPERATIONS (X3 POSTS) SALARY: R413 001 per annum CENTRE: Mdantsane Labour Centre Ref No: HR4/4/1/200 (X1 Post) Labour Centre: Kwa-Maqoma Ref No: HR4/4/1/201 (X1 Post) Labour Centre: Kwa-Maqoma but stationed at Alice Satellite Office Ref No: HR4/4/1/202 (X1 Post) REQUIREMENTS: An undergraduate qualification in Operations Management / Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA. Two (2) years functional experience in Client Services environment/Claims Processing environment in operations or Insurance environment. Valid driver’s licence. Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act, Department of Employment and Labour & UIF Policies and procedures, Operations System, Batho Pele Principles, Protection of Personal Information Act (POPIA) Skills: Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organising. DUTIES: Provide Unemployment Insurance services through interaction with customers, provide quality assurance and follow-up on Unemployment Insurance applications, Administer the UI claims and Processing Services, Supervise resources (Human, Financial, Equipment/Assets) in the section. ENQUIRIES: Mr Lisolomzi Mduduma Tel No: (043) 285 0402 (Mdantsane Labour Centre) Mr Tamsanqa Mgudane Tel No: (046) 307 7280 (Kwa-Maqoma Labour Centre and Alice Satellite Office) APPLICATIONS: Deputy Director: Labour Operations, Private Bag X19, Mdantsane, 5201, Hand deliver at No.1 Mazaule Street, NU 1, Mdantsane. Email: Jobs- ECMDS@labour.gov.za Deputy Director: Labour Operations, Private Bag X530, Kwa-Maqoma, 4735 or hand deliver at No.528 Alice Road Old Teba Building Kwa-Maqoma,5720. Email: Jobs-ECFOB@labour.gov.za NOTE: priority will be given to African Males, White Males, White Females, Coloured Males, Coloured Females, Indian Males, Indian Females, People with Disability.