Jobs · National · Correctional Services
Help Desk Support Technician
Directorate: IT Infrastructure and Telephony
Closes Monday 9 November 2026 at 15:45
The circular is the only authoritative source. Open the PDF at page 48 (opens in new tab)
Free to use · independent of the DPSA · applications go to the department, never to us
Saved on this device. Sign in to keep saved posts across devices and track applications.
AI summary — always check the official circular
Help desk support technician in the IT Infrastructure and Telephony directorate at National Head Office. Gives first-line phone and technical support to staff. Suits people with ICT helpdesk experienc
- Give first-line phone support to staff on hardware, software and network problems.
- Log, classify, escalate and track IT incidents in the help desk system, including calls with external vendors.
- Must have a recognised degree or national diploma in Computer Science/IT, or an equivalent qualification, plus A+ and N+ certificates.
- Must have 1 to 2 years of ICT helpdesk experience and ITIL certification, and a valid driver's licence.
- The job is based at National Head Office.
- Salary is R338 106 per year. The advert gives no closing date, so check the circular for it.
Generated by claude-haiku-5-5 from the text below; it may be wrong or incomplete. Original wording, page 48 (opens in new tab)
Requirements
- Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification.
- (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification.
- Valid driver’s licence..
- Competencies And Attributes:
- Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques).
- Good customer relations.
- Desktop hardware and software knowledge.
- Knowledge of desktop fault diagnosis and rectification.
- Telephone etiquette.
- Ability to work in a team.
- Typing, analytical, problem solving and good communication skills.
Duties
- Provide first line support.
- Provide first level telephone support to the end-user community on hardware, software and network-related problems.
- Liaise with clients and external vendors on logged calls.
- Log calls with external vendors as per service level agreement and track the resolution of the incident.
- Classify level, priority and nature of incident/problem.
- Escalate incidents and problems in the help desk system to other support areas.
- Track activities related to the resolution of the incident/problem.
- Administration of logged calls.
- Enhance technical analysis in terms of software/hardware trouble-shooting and problem- solving.
- Provide advice regarding the set-up, configuration and usage of computers.
How to apply
should be submitted online at https://careers.dcs.gov.za/. Emailed, post or hand delivered applications will not be considered.
New to the Z83 form? Read the application guide.
Enquiries
National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.
Notes from the department
Appointment under the Public Service Act.
As printed in Circular 38 of 2026 · page 48 · open the PDF (opens in new tab)
POST 38/82: HELP DESK SUPPORT TECHNICIAN REF NO: HO 2026/11/79 Directorate: IT Infrastructure and Telephony SALARY: R338 106 per annum CENTRE: National Head Office REQUIREMENTS: Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification. (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification. Valid driver’s licence.. Competencies And Attributes: Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques). Good customer relations. Desktop hardware and software knowledge. Knowledge of desktop fault diagnosis and rectification. Telephone etiquette. Ability to work in a team. Typing, analytical, problem solving and good communication skills. DUTIES: Provide first line support. Provide first level telephone support to the end-user community on hardware, software and network-related problems. Liaise with clients and external vendors on logged calls. Log calls with external vendors as per service level agreement and track the resolution of the incident. Classify level, priority and nature of incident/problem. Escalate incidents and problems in the help desk system to other support areas. Track activities related to the resolution of the incident/problem. Administration of logged calls. Enhance technical analysis in terms of software/hardware trouble-shooting and problem- solving. Provide advice regarding the set-up, configuration and usage of computers. ENQUIRIES: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589. NOTE: Appointment under the Public Service Act.