Jobs · Western Cape · Social Development
Customer Care Officer: West Coast/ Eden Karoo/ Metro North
Closes Monday 19 October 2026
The circular is the only authoritative source. Open the PDF at page 239
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Customer Care Officer to handle complaints, client liaison, and enquiries at the Department of Social Development in Western Cape. Requires NQF Level 6 qualification and 3 years relevant experience.
- Handle customer complaints by setting up procedures and systems; report on complaint issues; act as client liaison in service delivery teams.
- Manage enquiries and customer relations; carry out managerial and supervisory functions.
- Must have NQF Level 6 qualification (or higher) and minimum 3 years relevant experience.
- Must understand legislation, policies, project management, procurement, public finance, labour relations, and performance management.
- Must have skills in numeracy, computer literacy, language, and project management.
- Based at Department of Social Development, Western Cape Government (West Coast/Eden Karoo/Metro North region).
- Apply online before the closing date. Shortlisted candidates must attend interviews and submit vetting documents. Two pre-entry assessments will be conducted (practical exercise and integrity assessment).
Generated by claude-haiku-4-5-20251001 from the text below; it may be wrong or incomplete. Original wording, page 239
Requirements
- A qualification at NQF level 6 (equivalent or higher qualification);
- A minimum of 3 years relevant experience.
- Competencies:
- Working knowledge and understanding of the following:
- Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions;
- Information systems that aid in the management of knowledge and information pertaining to the line function;
- Project management;
- Operational management practices;
- Procurement and tendering processes;
- Policy development, and operational management, monitoring and review processes;
- Modern systems of governance and administration;
- Public service procedures, processes and systems;
- Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape;
- Constitutional, legal and institutional arrangements governing the South African public sector; public finance, human resources and discourse management processes;
- Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements;
- Functioning of the Province and the activities of sister departments/related functional areas;
- Policies of the government of the day;
- Labour Relations legislation and regulations;
- Performance management in general.
- Skills in the following:
- Numeracy;
- Computer Literacy;
- Language skills;
- Project Management.
Duties
- Provide mechanisms and procedures for the dealing with customer complaints;
- Report on customer complaint issues;
- Provide a client liaison service in service delivery teams;
- Enquiries and customer relations;
- Managerial/Supervisory functions.
How to apply
Not stated in circular
New to the Z83 form? Read the application guide.
Enquiries
Ms M Swart Tel No: (021) 483 7674 or (021) 483 7673
Notes from the department
- Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date.
- Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.
- All shortlisted candidates shall undertake two pre-entry assessments.
- One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.
- The selection process will be guided by the EE targets of the employing department.
- By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference.
- Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
- Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00.
- Contact the helpline at 086 137 0214.
- For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert.
- Please ensure that you submit your application before the closing date as no late applications will be considered.
As printed in Circular 35 of 2026 · page 239 · open the PDF
POST 35/357: CUSTOMER CARE OFFICER: WEST COAST/ EDEN KAROO/ METRO NORTH REF NO: DSD 92/2026 (X3 POSTS) SALARY: R413 001 - R486 501 per annum (Level 08) CENTRE: Department of Social Development, Western Cape Government REQUIREMENTS: A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years relevant experience. Competencies: Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function; Project management; Operational management practices; Procurement and tendering processes; Policy development, and operational management, monitoring and review processes; Modern systems of governance and administration; Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape; Constitutional, legal and institutional arrangements governing the South African public sector; public finance, human resources and discourse management processes; Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements; Functioning of the Province and the activities of sister departments/related functional areas; Policies of the government of the day; Labour Relations legislation and regulations; Performance management in general. Skills in the following: Numeracy; Computer Literacy; Language skills; Project Management. DUTIES: Provide mechanisms and procedures for the dealing with customer complaints; Report on customer complaint issues; Provide a client liaison service in service delivery teams; Enquiries and customer relations; Managerial/Supervisory functions. ENQUIRIES: Ms M Swart Tel No: (021) 483 7674 or (021) 483 7673 NOTE: Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process. All shortlisted candidates shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department. By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving. Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 086 137 0214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.