Jobs · National · Correctional Services
Call Centre Agent
Directorate: Marketing and Promotions
Closes Monday 9 November 2026 at 15:45
The circular is the only authoritative source. Open the PDF at page 56 (opens in new tab)
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AI summary — always check the official circular
Three call centre agent posts in the Marketing and Promotions directorate at National Head Office. Suits people with matric who are computer literate. No experience needed.
- Handle enquiries and give clear, polite and accurate answers through all channels.
- Record every enquiry accurately on the prescribed CRM system, and pass complex matters on to the right branch or unit with clear notes.
- Must have Grade 12 (matric). A post-school certificate or diploma in customer service or administration is an added advantage. No experience is required; call centre experience is an added advantage.
- Must be computer literate, including MS Office and a CRM system. Knowledge of POPIA and information security basics is needed.
- Based at National Head Office. Salary is R237 453 per year. The post is an appointment under the Public Service Act.
- The closing date and how to apply are not stated in this advert. Enquiries: Ms NS Khumalo (012) 307 2174 or Ms TP Ngobeni (012) 305 8589.
Generated by claude-haiku-5-5 from the text below; it may be wrong or incomplete. Original wording, page 56 (opens in new tab)
Requirements
- Grade 12 (Matric).
- Post-school Certificate/Diploma in customer service/administration will an added advantage.
- No Experience required.
- Experience in a Call Centre environment will be an added advantage.
- Computer literate.
- Competencies And Attributes:
- Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word).
- Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use.
- Understanding of POPIA and information security basics.
- Reporting procedures.
- Administration procedures relating to the specific work environment including norms and standards.
- Customer- centric, empathetic communication, active listening.
- Problem-solving and sound judgment.
- Attention to detail and accuracy.
- Resilience, stress tolerance, and time management.
- Team collaboration and accountability.
- Written communication for Notes, memos, letters and reports.
Duties
- Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels.
- Resolve enquiries at first point of contact wherever possible.
- Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system.
- Escalate complex matters promptly to relevant branches/units with clear documentation.
- Maintain accurate records and support reporting and audit requirements.
- Safeguard personal information and sensitive data.
- Management of assets.
How to apply
should be submitted online at https://careers.dcs.gov.za/. Emailed, post or hand delivered applications will not be considered.
New to the Z83 form? Read the application guide.
Enquiries
National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.
Notes from the department
Appointment under the Public Service Act.
As printed in Circular 38 of 2026 · page 56 · open the PDF (opens in new tab)
POST 38/104: CALL CENTRE AGENT REF NO: HO 2026/11/102 (X3 POSTS) Directorate: Marketing and Promotions SALARY: R237 453 per annum CENTRE: National Head Office REQUIREMENTS: Grade 12 (Matric). Post-school Certificate/Diploma in customer service/administration will an added advantage. No Experience required. Experience in a Call Centre environment will be an added advantage. Computer literate. Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word). Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use. Understanding of POPIA and information security basics. Reporting procedures. Administration procedures relating to the specific work environment including norms and standards. Customer- centric, empathetic communication, active listening. Problem-solving and sound judgment. Attention to detail and accuracy. Resilience, stress tolerance, and time management. Team collaboration and accountability. Written communication for Notes, memos, letters and reports. DUTIES: Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels. Resolve enquiries at first point of contact wherever possible. Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system. Escalate complex matters promptly to relevant branches/units with clear documentation. Maintain accurate records and support reporting and audit requirements. Safeguard personal information and sensitive data. Management of assets. ENQUIRIES: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589. NOTE: Appointment under the Public Service Act.