Assistant Director: Service Level and ICT Project Management

Requirements

• Matric Grade 12, plus two (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics).
• 3 years' experience at administrative/ supervisory level in similar position, Experience in managing and monitoring service performance.
• ITIL Certificate will serve as a strong advantage.
• A valid code 8/10 driver’s license.
• No criminal record or any cases pending against you.
• Knowledge and Skills:
• Development and implementation of IT policies and procedures.
• CoBlT and ITIL knowledge beyond theory.
• He/she has participated in specific education about how to apply Understanding project management principles and best practices.
• Understanding different IT processes.
• Relevant Public Service Regulations.
• Geographical distribution of departments and composition thereof.
• Understanding Provincial and SITA procurement model.
• Understanding of expectations of customers.
• Knowledge of SLAs Management.
• A good understanding of the organization's business and how IT contributes to it.
• Skills:
• Very strong communication skills: oral, written, presentation, facilitation.
• Ability to think and act both strategically and tactically.
• Technical understanding with ability to translate into business concepts, ITIL best practices, Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
• Ability to work under fire; handle stressful situations in a calm manner.
• Relationship management and conflict resolution skills.
• The ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues.
• A good understanding of the organization's IT infrastructure, services provided and customers/users.
• Patience, tolerance, resilience.
• Statistical, numerical and analytical principles and processes.
• Innovative thinking with service quality.

Duties

• Manage ICT Service:
• Ensure effective, efficient and reliable ICT services by:
• Identify IT services and service requirements, initiate service improvement actions.
• Define, build and manage the IT service catalogue.
• Effective management of contracts:
• Identify underpinning contracts service requirements, define build and negotiate service level agreements.
• Analyses and reviews all achieved service level agreement levels and conducts comparison with the SLA, monitor and manage service targets.
• Monitor and mitigate all ICT risks.
• Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process.
• Coordinate and Facilitate ICT Projects:
• Develop and implement ICT Projects Methodologies.
• Monitor all ICT Projects by:
• Development, maintenance and monitoring of projects schedules, ensuring that agreed time frames are met and in the line with the expectations of the client.
• Track progress against projects and release plans, assess the performance of the assigned resources, ensure that technical issues are resolved in a timely manner.
• Manage resources (human, financial, equipment/assets):
• Responsible for coaching, discipling and mentoring of the staff to improve performance.
• Monitor the performance of staff and ensure assessment of their performance.
• Provide input in drafting of budget in the section.
• Control and monitor the sub section budget and expenditure.
• Coordinate the compilation of the various reports and statistics for the section.
• Manage leave of sub-ordinates.

How to apply

New to the Z83 form? Read the application guide.

Enquiries

Notes from the department

• Applications must be submitted on new Z83 form, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents (effective from 01 January 2021).
• All fields in Part A to D of the Z83 form must be completed, and Part E to G noting that there is limited space provided applicants often indicate “refer” to CV or see attached, this is acceptable as long as the CV is attached and provides the required information.
• If the information is not provided in the CV, the applicant may be disqualified.
• The question related to the conditions that prevent re-appointment under Part F must be answered.
• Declaration must be completed and signed.
• The fully completed and signed new Z83 form should be accompanied by a recently updated comprehensive CV only (only shortlisted candidates will be required to submit certified copies of qualifications).
• Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualifications Authority (SAQA).
• Applicants who do not comply with the above requirements, as well as late applications, will not be considered.
• Failure to submit all the requested documents will result in the application not being considered.
• Correspondence will be limited to short-listed candidates only.
• If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful.
• All shortlisted candidates, including SMS, shall undertake two pre-entry assessments.
• One must be a practical exercise, and the other must be an integrity (ethical conduct) assessment.
• Selection panels shall score both technical exercises as an additional criterion in the interview process.
• Suitable candidates will undergo a personnel suitability check (Vetting, criminal record, citizenship, credit record checks, qualification verification, and employment verification).
• The Department of Community Safety reserves the right not to make an appointment and to use other recruitment processes.
• Candidate will be placed according to corridor coordination and the Department’s needs.
• The Department will not accept posted, emailed or hand delivered applications.
• We encourage youth, people with disability, coloured, Indian and white to apply and a confirmation of disabilities from a registered medical practitioner must be attached to the application.
• Please Note:
• Due to the large number of applications, we envisage to receive, applications will not be acknowledged.
• If you do not receive any response within 3 months, please accept that your application was unsuccessful.